OVERVIEW

This website is managed by Floral Room LLC. Throughout the site, references to “we,” “us,” and “our” pertain to Cleveland florist – Floral Room We provide this website, along with all information, tools, and services available here, to you, the user, contingent upon your acceptance of all terms, conditions, policies, and notices outlined on this page. By accessing our site and/or making a purchase from us, you are engaging in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”). This includes any additional terms and conditions and policies referenced or accessible via hyperlinks. These Terms of Service apply to all users of the site, including, but not limited to, browsers, vendors, customers, merchants, and contributors of content.

ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

GENERAL CONDITIONS

We maintain the right to deny service to any individual for any reason at any time. You acknowledge that your content (excluding payment information) may be transmitted without encryption and may involve (a) transfers across various networks; and (b) modifications to meet the technical requirements of different networks or devices. Payment information is always securely encrypted during transmission. You agree not to reproduce, replicate, copy, sell, resell, or exploit any aspect of the Service, your use of the Service, or your access to the Service without our explicit written consent. While we may choose to remove content and accounts that we determine, at our sole discretion, to be illegal, offensive, threatening, defamatory, pornographic, obscene, or otherwise objectionable, or that infringe upon any individual’s intellectual property rights or violate these Terms of Service, we are not obligated to do so. We do not guarantee, endorse, or take responsibility for the accuracy or reliability of any opinions, statements, or information provided by third parties. You recognize that any reliance on such opinions, statements, or information is at your own risk. We reserve the right to update, modify, or replace any section of these Terms of Service by posting updates and/or changes on our website. It is your responsibility to check this page regularly for updates. Your continued use of the website or the Service after any changes are posted signifies your acceptance of those changes. If you have any questions or concerns regarding these Terms of Service, please reach out to us using the contact information provided.

MODIFICATIONS TO THE SERVICE AND PRICES

Product prices are subject to change at any time without prior notice. We retain the right to modify or discontinue the Service (or any part or content of it) at any moment without notification. We will not be held responsible to you or any third party for any modifications, price changes, suspensions, or discontinuations of the Service.

ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to decline any order you place with us. At our discretion, we may limit or cancel quantities purchased per individual, household, or order. These limitations may apply to orders made using the same customer account, credit card, and/or with the same billing and/or shipping address. If we make any changes to or cancel an order, we will attempt to notify you using the email and/or billing address or phone number provided at the time of the order. We also reserve the right to restrict or prohibit orders that, in our judgment, appear to be made by dealers, resellers, or distributors. You agree to provide accurate, complete, and current purchase and account information for all transactions made in our store. It is your responsibility to promptly update your account and other information, including your email address and credit card details, so that we can successfully process your orders and contact you as necessary. For further information, please refer to our Refund Policy.

PRODUCTS OR SERVICES

Some products or services may be available solely online through our website. These items might have limited availability and can only be returned or exchanged in accordance with our Refund Policy. We have made every effort to accurately represent the colors and images of our products displayed in the store; however, we cannot guarantee that the color displayed on your computer monitor will be completely accurate. We reserve the right, but are not obligated, to limit the sales of our products or services to any individual, geographic area, or jurisdiction. This right may be exercised on a case-by-case basis. Additionally, we reserve the right to restrict the quantities of any products or services offered. All product descriptions and pricing are subject to change at any time without notice, at our sole discretion. We also reserve the right to discontinue any product at any time. Any product or service offer made on this site is void where prohibited. We do not guarantee that the quality of any products, services, information, or other materials purchased or obtained by you will meet your expectations, nor do we promise that any errors in the service will be corrected. We are also not responsible for your perception and misunderstanding of colors, hues and type of flowers.

PERSONAL INFORMATION

When you visit our website, we also collect some basic information that does not identify individual users. We use this information to determine our users’ demographics and interests, allowing us to better understand and serve our clients. If you pay with your card over the phone, we request your card number, expiry date, CVV code, and zip code. Please be advised that we do not save your full card information; however, the last four digits and the name on the card may be automatically saved. 

CHANGES TO TERMS OF SERVICE

You can view the latest version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to modify, update, or replace any portion of these Terms of Service by posting such changes on our website. It is your responsibility to regularly check our website for any updates. Your continued use of or access to our website or the Service after any changes to these Terms of Service are posted will be considered your acceptance of those changes. 

CONTACT INFORMATION

If you have any questions or would like to make a special order, please leave your request at the email the.floral.room@gmail.com or feel free to call us at 440 821 5890. We will respond to you as soon as possible.

We’re available to take your call:

Monday-Friday 9:00 am – 7:00 pm

Saturday 9:00 am – 4 pm

Sunday – closed (we only accept orders online)

ORDER CONFIRMATION

Please note that all orders must be confirmed by payment, customer name, phone number, and pick-up time. Orders that are not confirmed by payment may be canceled. In any situation where an order is not picked up by the requested day and the store has not been notified of a change in the pick-up date, the order will be considered canceled and may be sold to another customer if it has not been paid for after 24 hours.

PAYMENTS AND TAX

The following payment methods are offered:

– All credit/debit cards

– PayPal, Venmo, and Zelle (only via phone call, direct message, or Instagram)

– Cash

– Check (events or weddings only)

Every order you place with us is subject to a sales tax of 8%, which will be applied to the total amount of the order. This sales tax rate is based on the rate our shop is charged, regardless of the destination of your order.

PETS AND FLOWERS AND PLANTS

If you are purchasing flowers for yourself or someone else, please note that some flowers and plants can be toxic to pets. Since we care about our furry friends and all kinds of pets, we insist that you keep this in mind when ordering flowers, plants, and gifts. No matter what, you should always try to keep flowers and plants away from pets (and children), and you must be cautious when choosing flowers to order. We will do our best to accommodate your needs but cannot guarantee that the flowers or plants will be completely safe around pets. Therefore, always ensure that pets are kept away from your beautiful flowers and plants. Please review trusted resources and consult your professional veterinarian before keeping any flowers or plants around pets.

DISCOUNTS AND PROMOTIONS: EXCLUSIONS AND RESTRICTIONS

In addition to any specific discount and promotion code restrictions and exclusions, unless explicitly stated otherwise, all offers and promotions are:

– Valid for local delivery only within our delivery area

– Valid online only

– Cannot be combined with other offers, promotions, or discounts

– Not valid for events or weddings

– Not valid on previous orders

– Not valid for custom designs or special flowers (e.g., peonies)

– Not valid on orders over $300

– Promotions and discounts have no cash value

– Other restrictions or exclusions may still apply. We reserve the right to deny service to any customer for any reason.

DELIVERY

Currently, we do not provide delivery; only pickup is available. However, if you still need your arrangement delivered, you can call us to request it. We may make an exception for you for an additional fee. Please note that we are unable to make deliveries on Sundays. Additionally, during major floral holidays such as Valentine’s Day and Mother’s Day, we are unable to guarantee any timed delivery requests.